How to guarantee after-sales service and maintenance?

How to guarantee after-sales service and maintenance?

It is true that CNC machine are relatively expensive products, and we understand your concerns on after-sales service very well. Therefore, before each of our CNC machine is shipped, we do a very detailed full inspection. 

At the same time, we have Distributors in 5 countries around the world (more and more soon):

1.      Malaysia

2.      South Korea

3.      Brazil

4.      Dubai

5.      Italy

Once you become our customer, our distributors will undertake the corresponding after-sales maintenance guarantee.

If there is no our distributor in your area, we provide the following terms of after-sales service:

1. The whole machine is warranty for one year (including electrical and mechanical parts):

The following conditions are excluded and are not covered by the warranty:

1.        Using an improper power source

2.        Machine failure caused by improper operation

3.        Damage to electrical components caused by live disassembly and assembly of equipment

4.        Damage caused by other natural disasters, such as lightning strikes, earthquakes, floods and other natural disasters

2. During the warranty period, the door-to-door service fee and other expenses incurred by the door-to-door service are not included, and the user needs to pay separately, as follows:

1 Labor cost calculated by day 100USD/day

2 transportation expenses round-trip air or train tickets

3. Accommodation fees Local three-star or above standard room fees

Please remit the relevant expenses to our company's account in advance, and our company will issue an invoice for the relevant expenses. Except for the above expenses, other expenses will be borne by the manufacturer.

Main: We will calculate the number of maintenance days and accommodation days according to the corresponding items and negotiate with the user. The expenses incurred beyond the specified time will be borne by our company, including accommodation fees and other expenses

3. Maintenance method during the warranty period:

The customer describes the fault in detail, and sends it to our company's after-sales service department by email, or communicates by telephone, and the after-sales service engineer judges the cause of the fault, and guides the customer to detect and judge on the phone, and guides the customer to remove the faulty parts. Express way to our company's after-sales service department. After receiving the customer's parts, the company's after-sales service department will conduct further testing. If it is confirmed that there is a fault, it will express new parts to the user within 1 working day, and guide the user to install and debug. Our company bears the cost of spare parts.

All express delivery costs incurred in the above process shall be borne by your company. If the customer cannot complete the above work, the manufacturer needs to provide door-to-door service. The charging method is in accordance with Article 2.

4. Maintenance methods outside the warranty period:

Same method as 3

Expenses: The user needs to bear the spare parts. For the specific price, please call the receiving service department. For the express delivery fee, in order to ensure that the correct spare parts are purchased, it is recommended to send back the spare parts for testing. The warranty period for new spare parts is one year, and the service fee (Free of charge), if the user needs to provide door-to-door service, please refer to Article 2 for the charging standard.

5. About installation:

The price of all the machines sold does not include installation and training. Since the machines are debugged before leaving the factory, all users do not need to debug.

On-site installation fee: refer to Article 2 charging standard

6. Regarding training:

Training: Our company provides free online training courses to help customers quickly familiarize themselves with our machine tool products and improve production efficiency.

If you need the on-site training, please make an appointment in advance. For on-site training fees, please refer to Article 2 Fee Standards.